OUR DELIVERY MODEL
How Strata Delivers Your Survey Programme — From Contract to Evidence Pack
A clear, structured 5-stage delivery model used on every EPC and stock condition survey programme. From contract signature to completed evidence pack — no surprises, no chasing, no risk to your funding milestones.
48hrs
Programme Live
8 days
EPC SLA
12 days
SCS SLA
24hrs
Exception Rescheduled
90 days
Dashboard Retained
FIVE STAGES. EVERY PROGRAMME.
From Contract Signature to Completed Evidence Pack
Every EPC and stock condition survey programme we deliver follows this model — regardless of size, location, or survey type.
1
Week 1
Mobilisation
From contract signature, your programme is live in our system within 48 hours. Property list uploaded and validated. Surveyors assigned by geographic zone. Client dashboard goes live — you receive the URL on Day 2.
You receive: Dashboard URL · Named contact · Mobilisation confirmation
2
Ongoing
Scheduling
We manage all tenant contact and appointment booking directly. Appointments booked and confirmed. Daily schedule visible on your dashboard. Slots optimised by surveyor zone to maximise daily throughput.
You receive: Live schedule — updated daily on your dashboard
3
Ongoing
Field Delivery
Every survey conducted by an in-house, accredited, DBS-checked surveyor. Evidence captured against mandatory WI01 v14 checklist. Status updated in real time. Any failed visit logged same day with reason.
You receive: Real-time status updates · Same-day exception logging
4
Per Survey
QA and Sign-Off
Every completed survey reviewed against compliance checklist. Evidence pack verified — completeness, methodology, photo quality. Director-level sign-off before every report is issued. EPC lodgement completed within SLA.
You receive: Audit-ready report · EPC: 8 working days · SCS: 12 working days
5
Completion
Reporting and Handover
Full evidence pack compiled — all reports, certificates, supporting documentation. Programme summary report issued. Dashboard retained 90 days post-completion for audit purposes.
You receive: Complete evidence pack · Programme summary · 90-day dashboard access
EXCEPTION HANDLING
What Happens When Something Goes Wrong
In any large residential programme, some visits will not go as planned. What matters is how it is handled.
1
Failed visit logged same day — reason recorded
2
Exception on your dashboard within hours
3
Rescheduling initiated within 24 hours
4
Second visit within agreed window
5
If inaccessible — formally documented and reported
You are never left chasing. You never discover a failed visit weeks after it happened. Every exception is visible, documented, and acted on.
FREQUENTLY ASKED QUESTIONS
Common Questions from Procurement Teams
How quickly does a programme go live after contract signature?
Your programme is live in our system and your client dashboard is active within 48 hours of contract signature. Scheduling begins immediately.
How do you manage tenant access and appointment booking?
We manage all tenant contact and appointment booking directly — you are not involved in this unless you want to be. Appointments are optimised by surveyor zone.
What happens if a surveyor cannot complete a survey?
Any failed visit — no answer, refused access, property defect — is logged the same day with the reason recorded. Rescheduling is initiated within 24 hours.
How long does your dashboard remain active after programme completion?
Your client dashboard remains active and accessible for 90 days after programme completion — fully audit-ready for your funding body or internal review.
What does the final evidence pack include?
The evidence pack includes all survey reports, EPC certificates, photographic evidence, a programme summary with completion rate and SLA performance, and a full exception log.
Ready to Start Your Programme?
Get in touch to discuss your requirements. We respond to all programme enquiries within 24 hours.